[J3] Fwd: Marriott International: Account Representative Update

Dan Nagle danlnagle at me.com
Wed Oct 14 10:03:31 EDT 2020


Someone should play the J3 contact for Marriott.

I have never communicated with this person.
I don't know how to contact Valerie.

> Begin forwarded message:
> From: "Palermino, Therese" <Therese.Palermino at marriott.com>
> Subject: Marriott International: Account Representative Update
> Date: October 13, 2020 at 15:09:41 GMT-6
> To: "danlnagle at me.com" <danlnagle at me.com>
> Dan,
> I hope you and your family are doing well and staying healthy. As you heard from Brian and Alice in late August, Marriott International has planned for prolonged COVID-19 recovery, and we are committed to continuing to provide you with world class service. 
> As a key valued customer, our success depends on our strong relationship with you and your valued business. We are grateful for your continued commitment to Marriott. I am pleased to share that I will be your dedicated Account Executive. I am excited to partner with you moving forward.  My primary role will be to support you in:
> ·        Serving as your primary point of contact for all business needs with Marriott
> ·        Conducting semi-annual account reviews and providing quarterly customer reporting
> ·        Keeping you abreast of all Marriott business updates on new hotels to explore that meet your organizations travel needs
> We have seen an increased need for customer service support, and we created a Customer Care team, dedicated to supporting you on any questions related to invoice requests, billing challenges, reservations, missing points, and copies of e-folios, etc.  You can send any inquiries on these requests directly to our Customer Care team at AccountSales at Marriott.com <mailto:AccountSales at Marriott.com>.
> As a next step, I’d like to schedule time with you to talk through your business needs and how I can best support you.  I will reach out to you directly in the coming weeks to schedule a dedicated appointment time to connect.
> Thank you for being a loyal Marriott customer. I am committed to continuing to develop our partnership together and supporting all your travel needs. If you have any questions, please don’t hesitate to reach out.
> Stay safe and be well.
> Sincerely,
> Therese Palermino
> Account Executive
> US Account Sales
> 301-452-4471


Dan Nagle

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